Need help accessing network scanner

[peste19]

I have windows 7 pro and i have a xerox wide format plotter scanner. When i scan plans and i then go back to my computer and access these plans through a program which accesses the network scanner, but the program can only go through and find the scanner if i deactivate the windows firewall. I have given access to the program but something is still being blocked.

Thanks in advance

[hellnoire]

Make an exception in the Firewall. In Windows 7, that's simply

Control Panel>Windows Firewall>Allow Program/Feature Though Firewall>Allow Another Program>Browse

then direct it off to the EXE of the program you're using to access the scan.

[peste19]

i tried that but it still is blocking something

[hellnoire]

Hmm... File and Printer Sharing turned on and allowed though?

[peste19]

Hmm... File and Printer Sharing turned on and allowed though?

i was looking but i have so many different options, which one should i use? I already have some enabled

inbound.jpg

outbound.jpg

[peste19]

i tried enabling them all but still no effect

[hellnoire]

No no, Services.msc in Run and check to see if it's on.

[peste19]

i dont have that option under services

[hellnoire]

I'm reviewing a front end for Windows Firewall, you could always try that and see if it picks up what it's missing.

[peste19]

front end? sorry if this is a newbie question but what is that, could you explain better? thanks for trying to help me