No internet connectivity problem

[Neo]

hi
actually this is my friend which we are not able to solve

my friend got net from cable connection and he observed that a lightening struck at a pole where his cable person have installed his router


from that pt his net is disconnected

prob is net on his laptop is working but not his desktop from same line,... after tryiong all s/w issues he even replaced a new NIC card but still no luck

any clue ??

[grr]

is he connected on laptop using ethernet or wireless?

[Neo]

he uses Ethernet

[grr]

he uses Ethernet

is he using the same Ethernet cable for both laptop, desktop?

1. Does the device manager show NIC?
2. when ethernet cable is connected, does it shows as connected in network settings or if the icon in system tray?
3. did he check the internet settings, gateway, subnet being same both on laptop + desktop?
4. does the NIC show a green led on the connector?

[INDRANIL]

Check the Ethernet adapter status from Network connection in control panel. What it is showing ??

[Neo]

@grr,indra

i would convey ur questions to him for exact answers

as far as i know :

is he using the same Ethernet cable for both laptop, desktop?

1. Does the device manager show NIC?

yes he uses same Ethernet for both and net working on lap but not desktop

[INDRANIL]

Yes but what is the connectivity status ??

[FunkY]

What about that router? Try to connect that cable on other ports also or try another router if that's possible.

My router goes end of the line after lightning hit some years ago. Power was on and green light shine like normally but still nothing to do.

[luffy]

Maybe this will help: link

[Ande]

When he put a new NIC in, did he install new drivers?
If the cable works for the laptop, but does not for the desktop, the the problem is either the router will not release the connection from the laptop or the desktop has some problem.
1. turn off router & desktop,
2. connect cable to desktop
3. turn on router
4. power on desktop.

If this doesn't work, then try another cable to another port in the router.