help me

[optimus prime]

i'm using windows visa home basic..couple of days before i noticed,when i put a DVD,CD,a msg always comes to format that DVD/CD ...i can't open that ...why? recently,i updated windows..is it the cause???...i'm using softwares like KIS2010,Ccleaner,Nero,..etc..plz,help me to settle this...

[nkdy]

Hi optimus, actually i had similar problem with you before but i don't remember how i fix it, but u can try to uninstall or rollback dvd/cd driver in Device Manager...then let vista install its own driver...

[shan]

did u try to insert another CD/DVD

[dredge]

Do u disable the autorun of the CD/DVD? and check if u have installed any new driver, esp. emulator.If yes, please uninstall it using Revo uninstaller.

[optimus prime]

thanks for advices...but,friends still i havr the problem...i make a guest account...after loging to that,CD/DVD open without any problem...when,using administrator account,problem appears...help me

[dredge]

it's such a weird situation. Can you post the HijackThis log here? so that the other experts could help you too if it has something to do with malware. Besides, are you sure you never install any new driver before your problem happens?or do you do any registry defragment/clean before?

[stingray]

It definitely would be useful to know, just what you installed or did before you started facing this problem. HijackThis log would be useful too.

[onager]

better call your technician before your warrenty becomes void

[findingmyzen]

If you know how to get into Bios you can make sure your CD/DVD drive is set to the right drive...like if it's H for your DVD drive, set H to load DVD..if they aren't configured properly then the discs won't run right.