KIS update problem

[dredge]

My friend is using KIS on my recommendation. However, he told me an update error which I couldn't help him to solve even I asked him to roll back and redo the update. These are the following error:
1. 1/16/2010 7:55:03 PM Update files are corrupted http://dnl-13.geo.kaspersky.com/index/../bases/av/kdb/i386/daily-ec.kdc

2. 1/16/2010 7:55:03 PM Error updating component KLAVA

Can any one helps? I feel so guilty as I am the one who urged him to purchase a commercial internet security suite instead of using the free one but could not solve the problem faced by him...Thanks.

[kimlanvn]

Customers Kaspersky Common problem. Select another time to update, it will be fine.

[richie1913]

Hi can you check something in the settings.
Goto settings/my update centre/update source settings/ make sure kasperskys labs update servers is checked and that regional settings are on detect automatically.

[dredge]

@kimlanvn: you are right. her problem solved now.I never notice this even after used Kaspersky products for long time. Thanks.
@richie1913: Thanks for your information. I never tried that yet I think your suggested way will work as the server from different country could be different.
@Mod: please close this thread since this problem already solved. Thanks.

[bonishah88]

I would like to add one more thing, whenever such a thing happens again, just rollback and update again later.

[drthanhtai]

U can repair/reinstall it to fix

[bivas600]

though i had never an issue with kis2010 regarding the update but i face this similar problem with nis2010 and mbam. as i could not fixed those i uninstalled them and started using kis2010 and asquard