Blue screen in window 7

[amitraina]

i just got problem in my HP laptop i hve installed bitdefender internet security 2012.i don't ..its a hardware problem or something else or software problem...............bcoz when i got this problem in my desktop pc then my HDD was a problem

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 16393

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002CE3985
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081411-17815-01.dmp
C:\Users\Amit Raina\AppData\Local\Temp\WER-47939-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

if somebosy hve any idea plz revert back ..

[hal9000]

'BCCode: a' is usually related to a driver error. Other people with Bitdefender and this problem have cured it by updating the program and their network drivers.

Have also read that certain A/V's (like Bitdefender & AVG) have been known to bring up this error with something as innocent as laptop hotkey software. You could also try disabling most or all start-up items except bitdefender and see what happens.

[Bluedot]

It's BitDefender.

[Raymond]

hal9000, may I know how did you learn to understand or decode blue screen problems?

[hal9000]

Don't know about you Raymond, but after a while you tend to remember the most common BSOD errors and what the general causes are. A quick trip to Google to see what more knowledgeable people say about it and you soon have a good idea of what the probable problems and solutions are.

[amitraina]

thnks for reply
i thnk bitdefender is a problem bcoz it has a lot of bugs...........i switch to panda internet security 2012 ...if problem persists then i thnk i will go to HP service center