I have a IBM Thinkpad T41 which was purchased as part of a university matriculation program. At the point of matriculation, the university uploaded a copy of the system OS (Windows XP Pro + other software) from its server. Upon graduation, it was almost unusable because the system keeps on checking with the university server which no longer acknowlege the laptop, resulting in multiple system hang. I tried to resolve that by creating a new log-in account to the local system, but it still does not work very well, and since I don't have the copy of the Windows files, there is no way I can repair the system. I went back to IBM - they offered to re-install the factory default image (Win XP Home), but warned me that there is no repair option and no way are they going to give me the installation disk, if anything goes wrong in future, my only option will be to reformat and reset to factory default - I am very surprised. I have a Dell Inspiron, and it came with a full installation disk. Is there anyway I can use that to repair my IBM, or has anyone has any success in persuading IBM to hand over software installation disks which I thought I purchased with the laptop.