Hi Raymond you managed toresolve this problem in April 2008 for the user k9. I am having the same problem so I am trying to follow the advice you gave k9 which was to use HijackThis.exe and post the logs on here. Can you help me please. Today alone i lost several hours trying to fix the problem. I also have some other problems but one at a time! Thanks so much for your help! alphaadam Here is the log I just got from running HijackThis.exe Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 16:09:22, on 25/08/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16876) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\RegCure\RegCure.exe C:\WINDOWS\AGRSMMSG.exe C:\WINDOWS\system32\keyhook.exe C:\Program Files\PowerISO\PWRISOVM.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\system32\WTMKM.exe C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\WINDOWS\system32\FsUsbExService.Exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\sistray.exe C:\WINDOWS\system32\atwtusb.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\WINDOWS\system32\atwtusb.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\BitComet\BitComet.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://uk.search.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://uk.search.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo! R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - (no file) R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Config\csrss.exe O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {3CAB59B4-55A3-4737-9FD5-B93C6430BF75} - (no file) O2 - BHO: (no name) - {3FECA576-7AD2-4E11-A6AD-6B59D4FB5DB9} - (no file) O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {71FBA962-7E91-3D48-A90B-68ED326BACF8} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: (no name) - {DC8D931D-9EB5-47C7-85D0-F8E6BC49E5E8} - (no file) O2 - BHO: (no name) - {DDF3A9DD-B3EF-4DC2-B605-199A9AA34130} - (no file) O2 - BHO: (no name) - {DDF604A9-8800-C782-3EA2-92A2373B03A5} - (no file) O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: (no name) - {ECDB34AE-A534-86B0-139B-A78F73092E96} - (no file) O2 - BHO: (no name) - {FB422E7B-3D5E-4D9B-84C2-91B6C888CDE2} - (no file) O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [POINTER] point32.exe O4 - HKLM\..\Run: [MacrokeyManager] WTMKM.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1 O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file) O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file) O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1185462999062 O20 - Winlogon Notify: jkkkiii - jkkkiii.dll (file missing) O20 - Winlogon Notify: ssqrsqom - ssqrsqom.dll (file missing) O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ASP.NET State Service (aspnet_state) - Advanced System Products, Inc. - (no file) O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: FsUsbExService - Teruten - C:\WINDOWS\system32\FsUsbExService.Exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: WTService - Unknown owner - C:\WINDOWS\system32\atwtusb.exe -- End of file - 8876 bytes
Here is the log from HijackThis.exe Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 16:09:22, on 25/08/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16876) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\RegCure\RegCure.exe C:\WINDOWS\AGRSMMSG.exe C:\WINDOWS\system32\keyhook.exe C:\Program Files\PowerISO\PWRISOVM.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\system32\WTMKM.exe C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\WINDOWS\system32\FsUsbExService.Exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\sistray.exe C:\WINDOWS\system32\atwtusb.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\WINDOWS\system32\atwtusb.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\BitComet\BitComet.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://uk.search.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://uk.search.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo! R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - (no file) R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Config\csrss.exe O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {3CAB59B4-55A3-4737-9FD5-B93C6430BF75} - (no file) O2 - BHO: (no name) - {3FECA576-7AD2-4E11-A6AD-6B59D4FB5DB9} - (no file) O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {71FBA962-7E91-3D48-A90B-68ED326BACF8} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: (no name) - {DC8D931D-9EB5-47C7-85D0-F8E6BC49E5E8} - (no file) O2 - BHO: (no name) - {DDF3A9DD-B3EF-4DC2-B605-199A9AA34130} - (no file) O2 - BHO: (no name) - {DDF604A9-8800-C782-3EA2-92A2373B03A5} - (no file) O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: (no name) - {ECDB34AE-A534-86B0-139B-A78F73092E96} - (no file) O2 - BHO: (no name) - {FB422E7B-3D5E-4D9B-84C2-91B6C888CDE2} - (no file) O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [POINTER] point32.exe O4 - HKLM\..\Run: [MacrokeyManager] WTMKM.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1 O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file) O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file) O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1185462999062 O20 - Winlogon Notify: jkkkiii - jkkkiii.dll (file missing) O20 - Winlogon Notify: ssqrsqom - ssqrsqom.dll (file missing) O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ASP.NET State Service (aspnet_state) - Advanced System Products, Inc. - (no file) O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: FsUsbExService - Teruten - C:\WINDOWS\system32\FsUsbExService.Exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: WTService - Unknown owner - C:\WINDOWS\system32\atwtusb.exe -- End of file - 8876 bytes
thats a virus ,csrss.exe does not live in C:windows\Config ,it lives in C:Windows\System32 In other cases, csrss.exe is a virus, spyware, trojan or worm! ,run a viurs scan
Hit Win+R key simultaneously, type system.ini and Click OK. You should have a line that look something like this: Shell=Explorer.exe C:\WINDOWS\Config\csrss.exe Delete the back part so that it is only left with Shell=Explorer.exe Save it and restart your computer.
http://www.threatexpert.com/report.aspx?md5=c5caac16a91cae14e770afce516a8c78 See this results [?] - R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local [N] - O2 - BHO: (no name) - {3CAB59B4-55A3-4737-9FD5-B93C6430BF75} - (no file) [N] - O2 - BHO: (no name) - {3FECA576-7AD2-4E11-A6AD-6B59D4FB5DB9} - (no file) [N] - O2 - BHO: (no name) - {71FBA962-7E91-3D48-A90B-68ED326BACF8} - (no file) [N] - O2 - BHO: (no name) - {DC8D931D-9EB5-47C7-85D0-F8E6BC49E5E8} - (no file) [N] - O2 - BHO: (no name) - {DDF3A9DD-B3EF-4DC2-B605-199A9AA34130} - (no file) [N] - O2 - BHO: (no name) - {DDF604A9-8800-C782-3EA2-92A2373B03A5} - (no file) [N] - O2 - BHO: (no name) - {ECDB34AE-A534-86B0-139B-A78F73092E96} - (no file) [N] - O2 - BHO: (no name) - {FB422E7B-3D5E-4D9B-84C2-91B6C888CDE2} - (no file) [?] - O23 - Service: ASP.NET State Service (aspnet_state) - Advanced System Products, Inc. - (no file) --- F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Config\csrss.exe